Santa Rosa County has the ability to answer 911 calls using special telephone software for responding to 911 calls from Deaf or hearing / speech impaired callers.
If a caller uses a TTY / TDD, the caller should:
- Stay calm, place the phone receiver in the TTY, dial 911.
- After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
- Give the call taker time to connect their TTY. If necessary, press the TTY keys again.
- You should be asked what service is needed-police, fire department, or ambulance. Give your name, phone number and the address where help is needed.
- Stay on the telephone if it is safe. Answer the call taker's questions.
If a Deaf or hearing / speech impaired caller doesn't have a TTY / TDD, the caller should call 911 and don't hang up. Not hanging up leaves the line open. With most 911 calls, the caller's address is displayed on the call taker's screen and help will be sent.